🔔 How to Send Internal Notifications to Groups in GHL

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🎯 What will you learn?

In this tutorial, you'll learn how to send internal notifications to WhatsApp groups directly from GHL using automations. This is perfect for alerting your team about new leads, sales, or any important event!

💡 What is it for? Internal notifications allow you to keep your team informed in real time about important events, such as new leads, completed sales, confirmed appointments and much more!

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✅ Prerequisites

Before starting, make sure you have:

Requirement	Description
STEVO Instance	Connected to V2 (new front)
Groups enabled	Groups functionality enabled in STEVO
Group created	A WhatsApp group to receive notifications

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🔍 Identifying the STEVO Version

It's important to know if you're on V1 or V2:

Version	Characteristics
V1 (Stevo Manager)	Old front, different layout
V2 (Current)	New front, more modern and intuitive

⚠️ Important: This tutorial only works with STEVO V2. If you're on V1, contact support to migrate.

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📋 Complete Step by Step

Step 1: Enable Groups in STEVO

1. ✅ Access your STEVO instance on V2
2. ✅ Go to Groups
3. ✅ Enable the "Display in GHL" functionality
4. ✅ All your groups will appear in GHL automatically

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Step 2: Create a Group (if necessary)

If you don't have a group for notifications yet, create one:

1. ✅ Click on "Create Group"
2. ✅ Fill in ALL required fields:

Field	Required	Format
Group name	✅ Yes	Free text
Description	✅ Yes	Free text
Group photo	✅ Yes	Image URL
Participants	✅ Yes	With country code + area code (e.g.: 5527999999999)

⚠️ Attention to number format: Participant numbers MUST contain the country code (e.g.: 55 for Brazil, 1 for USA), area code and complete number. Example: 5527999999999

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Step 3: Copy the Group Number in GHL

Now you need to get the group's phone number:

1. ✅ Access GHL
2. ✅ Go to Conversations
3. ✅ Search for the group name you created
4. ✅ Click on the group
5. ✅ Go to Contact
6. ✅ Copy the phone number of the group

💡 Tip: The group works as a normal contact in GHL. That's why you can send messages to it through the phone number!

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Step 4: Create the Automation

Now let's create the automation that will send the notifications:

1. ✅ Access Automations in GHL
2. ✅ Create a new automation
3. ✅ Choose a trigger

Trigger example:

Configuration	Value
Trigger	Tag Added
Filter	Tag name (e.g.: "new-lead")

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Step 5: Configure Notification Sending

1. ✅ Add a "Send SMS" action
2. ✅ Choose "Custom Number"
3. ✅ Paste the group number you copied
4. ✅ Write the notification message
5. ✅ Save the action

Message example:

🚨 NEW LEAD!
Name: {{contact.first_name}} {{contact.last_name}}
Phone: {{contact.phone}}
Email: {{contact.email}}
Contact as soon as possible!

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Step 6: Publish and Test

1. ✅ Publish the automation
2. ✅ Save the changes
3. ✅ Test by adding the tag to a contact
4. ✅ Check if the message arrived in the group

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🚀 Use Cases

Situation	Trigger	Message
New Lead	Tag "new-lead" added	🚨 New lead: {{contact.name}}
Sale Completed	Opportunity won	💰 Sale closed: ${{opportunity.value}}
Appointment	Appointment created	📅 New appointment: {{appointment.date}}
Support	Tag "urgent-support"	🔴 Urgent support: {{contact.name}}
Follow-up	Response received	💬 {{contact.name}} replied!

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💡 Advanced Tips

🎨 Customize Your Notifications

Use emojis and formatting to highlight messages:

Type	Suggested Emoji
Urgent	🚨 🔴 ⚠️
Sale	💰 🎉 ✅
Appointment	📅 🗓️ ⏰
Support	🆘 💬 🔧
Information	ℹ️ 📢 📣

📊 Use Dynamic Variables

Take advantage of GHL variables to enrich messages:

Variable	Description
{{contact.first_name}}	Contact's first name
{{contact.phone}}	Contact's phone
{{contact.email}}	Contact's email
{{opportunity.name}}	Opportunity name
{{opportunity.value}}	Opportunity value

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⚠️ Troubleshooting

Problem	Solution
Group doesn't appear in GHL	Check if "Display in GHL" is enabled
Message doesn't arrive	Confirm the group number is correct
Error creating group	Fill in ALL required fields
Automation doesn't trigger	Check if automation is published

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🎯 Next Steps

Now that you know how to send internal notifications:

1. ✅ Create your notifications group
2. ✅ Set up your first automation
3. ✅ Test the sending
4. ✅ Create notifications for different events
5. ✅ Customize messages with variables
6. ✅ Keep your team always informed!

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🎉 Team Always Connected!

With internal notifications in GHL via STEVO, your team will never miss an important lead or sales opportunity again. Real-time communication directly on WhatsApp!