📝 WhatsApp List
🔗 Command Generator Link
Lists and Buttons in STEVO
STEVO allows you to create interactive lists on WhatsApp using the #List command. These lists work as menus that allow users to choose options in an organized and intuitive way.
💡 Tip
You can use the commands in automations via SMS for messaging campaigns to work.
📋 Commands Table
Available command for creating interactive lists:
| Name | Command | Description |
|---|---|---|
| Send list | #List|Title|Description|Footer/Button|Option*Desc*id | After #List: title, description, footer/button name, and options with name, description and ID |
🏗️ How the #List Message Formatting Works
The message structure needs to follow this specific format:
#List|Menu title|Menu description|Footer text/Button name|Option1*Description1*ID1/Option2*Description2*ID2
| Part | Separator | Description |
|---|---|---|
| Main parts | | (pipe) | Separates title, description, footer and options |
| Options | / (slash) | Separates each list option |
| Option details | * (asterisk) | Separates name, description and ID of each option |
📱 Complete Practical Example
Let's analyze the menu example:
#List|Today's Menu|Choose an option below|Back/Menu|Pizza*Delicious cheese pizza*id1/Juice*Fresh orange juice*id2/Dessert*Artisanal dulce de leche*id3
| Element | Value |
|---|---|
| Title | Today's Menu |
| Description | Choose an option below |
| Footer/Button | Back/Menu |
| Option 1 | Pizza (Delicious cheese pizza) - ID: id1 |
| Option 2 | Juice (Fresh orange juice) - ID: id2 |
| Option 3 | Dessert (Artisanal dulce de leche) - ID: id3 |
🔧 Using IDs for Automations
The ID serves to identify which item was chosen, allowing you to automate different actions for each response.
📝 More Practical Examples
1. Customer Service Menu
#List|Customer Service|How can I help you today?|Choose/Options|Sales*Talk to sales team*sales/Support*Technical support*support/Billing*Financial questions*billing
2. Product Catalog
#List|Our Products|Select the desired category|View/Catalog|Clothing*T-shirts, pants and accessories*clothing/Electronics*Smartphones, tablets and gadgets*electronics/Home*Decor and utilities*home
3. Service Scheduling
#List|Schedule Service|Choose the type of service|Schedule/Services|Haircut*Men's haircut*haircut/Beard*Trim and style beard*beard/Combo*Haircut + beard with discount*combo
💡 Important Tips
| Tip | Description |
|---|---|
| Separators | Use | for main parts and / to separate options |
| Descriptions | Use * to separate name, description and ID of each option |
| Unique IDs | Each option should have a unique ID for identification |
| Limit | WhatsApp supports up to 10 options per list |
| Short texts | Keep titles and descriptions concise |
⚠️ Important Notes
Attention
- Required format: Follow exactly the structure with the correct separators
- Special characters: Avoid using
|,/and*in message content - Always test: Test lists before using in automations
- Compatibility: Not all devices support interactive lists
🚀 Integrating with Automations
To use lists in STEVO automations:
- ✅ Create the list with unique IDs for each option
- ✅ Configure triggers based on returned IDs
- ✅ Define actions specific to each customer choice
- ✅ Test the flow completely before activating
🎯 Common Use Cases
| Segment | Application |
|---|---|
| Restaurants | Interactive digital menus |
| E-commerce | Organized product catalogs |
| Services | Customer service and scheduling menus |
| Support | Automatic routing by department |
| Education | Course and materials menus |
📈 Next Steps
Now that you know how to create interactive lists:
- ✅ Practice creating simple lists
- ✅ Test different formats and styles
- ✅ Integrate with your existing automations
- ✅ Monitor customer interactions
- ✅ Optimize based on feedback received