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📱 How to Manage Multiple Numbers

Complete Tutorial – Automatic Multi-Number Management in GHL​

🎯 Objective​

Automate number switching in GoHighLevel whenever a client sends a message from different WhatsApp numbers, ensuring organized and clear customer communication.

Step by Step​

1. Set Up Tags and Numbers​

Each number connected to GHL needs its own tag:

NumberTag
General NumberCS
EL NumberEL
Kaylany NumberKaylany
Finance NumberFinanceiro

2. Create an Automation Workflow​

Go to:

  • GHL → Automations
  • Click "Create Workflow"

3. Configure the Trigger​

  • Choose Trigger: Contact Reply
  • Save and continue

4. Create a Source Condition​

  1. ✅ Click Add Condition
  2. ✅ Select "Message Contains Phrase"
  3. ✅ Add the Source value of the specific number (ex: EL number)
  4. ✅ Add an exclusion condition: Do NOT enter if the contact already has the Tag (ex: CS)

5. Configure Actions​

Add the following actions under the condition:

ActionDescription
Add TagExample: "CS" (prevents entering the workflow again)
Send SMSConfigure the Switch change to the specific number
Remove Other TagsRemove tags from numbers that won't be used

📋 Visual Example of the Workflow​

┌─────────────────────────────┐
│  Trigger: Contact Reply     │
└──────────────┬──────────────┘
               ▼
┌─────────────────────────────┐
│  Condition: Contains phrase │
│  (Number Source)            │
└──────────────┬──────────────┘
               ▼
┌─────────────────────────────┐
│  Actions:                   │
│  • Add specific Tag         │
│  • SMS Switch change        │
│  • Remove unused Tags       │
└─────────────────────────────┘